Customer Care Representative

Description

Customer Care Representative Imani Aesthetic & Laser Clinic Customer Service & Support Abuja Full Time Healthcare NGN Less than 75,000 New Today Job Summary

A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.

• Minimum Qualification: Diploma
• Experience Level: Entry level
• Experience Length: 2 years

Job Description/Requirements

Responsibilities:

• Lead generation
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Manage and handles inbound and outbound phone calls.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Location: Abuja